At Comfortable Stay, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly.
This policy outlines how we collect, use, and safeguard the information you provide to us.
1. Data Collection
We collect the following types of data:
Personal Information: Name, email address, phone number, and payment details provided during the booking process.
Stay Information: Details of your booking, including check-in and check-out dates, preferences, and communication history.
Website Usage Data: Information gathered through cookies and other tracking technologies to improve your experience on our site (e.g., IP address, browser type, and pages visited).
2. How We Use Your Data
We use your data to:
Process bookings and payments.
Communicate important details related to your stay. Improve our services and customer experience.
Send marketing communications (with your consent) related to special offers and promotions.
Comply with legal requirements and prevent fraudulent activities.
3. Data Sharing
We respect your privacy and only share your data in the following circumstances:
Third-party service providers: We may share your data with trusted partners (e.g., payment processors or cleaning services) to facilitate your booking.
Legal obligations: If required by law, we may disclose your data to authorities.
Business Transfers: In the event of a business sale or reorganisation, your information may be transferred to the new owner.
4. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and access control protocols.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, such as for legal or accounting purposes.
Once data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights You have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications at any time.
Request that we restrict the processing of your personal data.
Lodge a complaint with a supervisory authority if you believe your data has been misused.
7. Cookies and Tracking
Our website uses cookies to enhance your experience and analyse website traffic.
You can control your cookie preferences through your browser settings.
8. Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal obligations.
Any updates will be posted on our website, and significant changes will be communicated to you.
9. Contact Us
If you have any questions or concerns about our data policy,
please contact us at:
Email: comfortablestayy@gmail.com
By using our services, you agree to the terms of this data policy.
